LET’S MAKE IT RIGHT

Tell us what happened.

Received the wrong item or something damaged? Start your request on WhatsApp. KATHIRO reviews the evidence before arranging a resolution.

Contact us after delivery

Prepaid: within 72 hours · COD: within 48 hours
Count from the courier delivery time. These are KATHIRO reporting windows; Qikink requires eligible supplier defect claims within 7 days. Approval is required.

KATHIRO order referencePayment methodDate deliveredApproximate delivery timeIssueWhat did you order, and what arrived?

Send these in the WhatsApp chat

Unboxing video showing the parcel being opened
Clear photos of the whole product and the damage / wrong item
Size / colour label and original packaging with shipping label

The website prepares a message only. After WhatsApp opens, attach your photos and video with its attachment button, then press Send. Nothing is submitted until you send the WhatsApp message. Keep the item and packaging; wait for approved pickup or return instructions.

Full returns & exchanges policy

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If a defect is discovered later, contact KATHIRO for review. Reporting windows do not limit applicable consumer rights. A correctly supplied item ordered in the wrong size or a change of mind is not covered at Qikink expense.